Return Policy

Thank you for supporting a small business.  We pride ourselves in providing exceptional service both in store and online.

 

We hope you love your new purchase however if it is not meeting your expectations, we will gladly refund the purchase price of the  regular price (less any postage or fees if applicable) within 14 days of package delivery date.

All sale merchandise is a FINAL SALE and is not returnable for a refund, exchange or store credit.  

Merchandise returned must have receipt and original tags attached, clean, unworn, not damaged, free of odours, free of pet hair and must be in original condition.  Casa Bella reserves the right to refuse your refund upon inspection if the above conditions are not met.  

 

The customer is responsible for the return postage.  We do not send return postage labels.  

 

Please allow 48 hours for your credit to be issued once the parcel is received.  All returns past our policy of 14 days will not be accepted and will be deemed a FINAL SALE.

 

Returns shall be sent to:

Casa Bella

9 Gaspereau Avenue

Wolfville, Nova Scotia  B4P 2E3

Shipping and Processing

 

Shipping Within Canada

 

$10 flat rate under $150 (before tax)

Free shipping for deliveries for deliveries over $150 (before tax)

 

 

Shipping to United States

 

$15 flat rate under $200 

Free shipping for deliveries over $200

 

USA shipments will be delivered though Canada Post.  Brokerage, duties and applicable local taxes may apply and are the responsibility of the customer.  These fees as well as the postage will not be included if a refund is required.  

 

If for any reason you are unable to receive your package please consider leaving a note for your carrier to come back at another time or to leave with a neighbour.  

Casa Bella is not responsible to replace items or provide refunds that are listed as delivered and are claimed to be missing.

 

Processing

All orders will be processed and shipped with 24-48 hours of receipt excluding weekends and holidays.

 
Store Pick Up and Home Delivery

In store pick up is available on all online orders. Please provide proof of order confirmation upon picking up your items in-store. Online purchases will be available for in-store pickup during regular store hours. To see our store hours, please visit our about us page.

Home delivery can also be arranged for customers living within Kings County, Nova Scotia. Please call the store at 902-542-4400 to arrange a home delivery with Cathy and the team. When ordering online, choose in-store pick up and then call the store to notify them of a home delivery request.

Contact

 

Casa Bella

9 Gaspereau Avenue

Wolfville, Nova Scotia

B4P 2E3

 

Telephone:  902-542-4400  

(Please leave a message if we are unable to take your call.  We may be assisting another customer.  We will return your call as quickly as possible.)

Email:  casabellawolfville@gmail.com

Facebook:  casabellawolfville

Instagram:  shopcasabellawolfville (You can leave a DM for us there and we will get back to you.)

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Casa Bella

9 Gaspereau Avenue Wolfville, NS

Canada B4P 2C3

1-902-542-4400